Product support and technical contact for Shopify projects.
Documentation will gradually cover repeatable workflows for Torevo products. For a custom project or a specific issue, include the store context, affected system, event time and exact state you see.
The shortest path to the right context.
Direct the question by issue type so we can attach the right context quickly.
Documentation
Product and integration guides after they are published.
New Shopify project
Custom app, theme, checkout, integration, automation or growth work.
Product and technical support
A specific state, error or question about Torevo Shipping and future products.
Security issue
Do not send sensitive reports through public comments or unredacted screenshots.
Include the information needed to understand or reproduce the issue.
Never send a password, full API key or customer personal data that is not necessary for diagnosis.
Product, project or affected integration name
Shopify store or anonymised identifier
Affected system, theme or app
Event time and time zone
Anonymised order or object ID
Exact error text or visible status
What you expected, what happened and what you already tried
Frequently asked questions
Does Torevo only build its own apps?
No. Torevo develops owned products and also provides custom Shopify development, theme and checkout improvements, integrations, automation, analytics and ongoing technical support.
Is Torevo Shipping publicly available?
No. The website clearly labels the app as in development. Availability will be announced after the first release is confirmed.
Can you take over an existing Shopify project?
Yes, after a technical audit of the code, theme, apps, integrations and operational risks. The scope of future responsibility must be agreed clearly.
Can you work with our agency or internal team?
Yes. Torevo can own a specialist area such as backend, custom app development, integration, architecture or code review.
Should I send an error screenshot?
Yes, but only after removing personal data, API keys, addresses and other sensitive information.
Where should I report a security issue?
Follow the instructions on the Security page. Do not publish details before the issue has been handled safely.
Need support or want to open a new project?
Choose a topic and send a concise, safe description. For a new project, include the current state, affected systems and desired outcome.